Terms and Conditions

Shipping and Return Policy

Shipping Policy

1. Delivery Areas:

We currently deliver our products across India. For international shipping, please contact our customer support team at connect@elaveo.in for assistance.

2. Delivery Time:

• Orders are processed within 1-2 business days of purchase.
• Delivery times typically range from 1-7 business days depending on the shipping location.
• Delivery delays may occur due to unforeseen circumstances such as weather, holidays, or transportation issues.

3. Shipping Charges:

• Expedited or express shipping options are available at an additional cost.

4. Tracking Your Order:

Once your order is shipped, you can track the order through your app.

5. Undeliverable Packages:

If a package is returned to us due to incorrect address details or failed delivery attempts, the customer will be responsible for re-shipping fees.

Return and Refund Policy

1. Return Eligibility:

• Items must be returned within 7 days of delivery.
• The product must be unused, in its original packaging, and in the same condition as delivered.
• Proof of purchase (invoice or receipt) must be provided.

2. Non-Returnable Items:

• Customized or personalized products.
• Products purchased under clearance or sale promotions.
• Items damaged due to misuse, improper handling, or external factors after delivery.

3. Refund Process:

• Refunds are processed after the returned product is inspected and approved.
• Refunds will be issued to the original payment method or as store credit.
• The refund process typically takes 7-10 business days after approval.

4. Replacement Policy:

If you receive a defective or damaged product, you may request a replacement. Contact us within 48 hours of delivery with images of the defect or damage.

5. Return Shipping:

• If the return is due to a defective or incorrect product, we will cover the return shipping cost.
• For other returns, customers are responsible for the return shipping fee.